Policies
Payments / Deposits / Cancellation Policy
- After initial consultation and at time of booking event, an invoice will be sent and payment in full will be required in order to hold the date and to order special supplies for event.
- Cash and credit cards are accepted.
- If paying by credit, you can pay in person at consultation, or an invoice can be emailed to client and payment can be made directly from the email.
- In the event of cancellation prior to 72 hours of event and given that no special products were purchased or designed for event (balloons inflated), a full refund will be given.
- In the event of cancellation with less than 72 hours notice, a refund will not given. At this point, products will have been purchased or balloons inflated for specific event and the date was not available for other bookings. Thus, the payment will not be returned.
Fees
Delivery / Set-Up / Strike / Removal / Pick-up Fees
- Delivery/Set-up/Strike/Removal fee is $50.
- Delivery/Set-up/Strike/Removal fee may be more depending on location.
- Fee for Damaged Equipment or Equipment not returned - if our equipment is damaged or not returned after an event, you will be charged for equipment and payment will be due at that time.